Accessibility

1. Our Commitment to Accessibility

At AI1 Salons, we are committed to ensuring that our services, facilities, and digital platforms are accessible to all individuals, including those with disabilities. We believe everyone deserves equal access to our beauty, aesthetics, wellness, and training services, and we continually strive to improve accessibility across all aspects of our business.

2. Physical Accessibility of Our Locations

2.1 Wheelchair Access

We are committed to providing wheelchair-accessible facilities:

• Worcester (32 The Shambles): Ground floor access available with assistance. Please contact us in advance to arrange support.
• Droitwich (Unit 1 Victoria House): Full wheelchair access with ramp entrance and accessible treatment rooms.
• D1 Gyms Wellness Clinic: Fully accessible with lift access and adapted facilities.

2.2 Accessible Facilities

Our locations feature:

• Accessible parking spaces (where available) or nearby disabled parking bays
• Wide doorways and corridors for wheelchair access
• Accessible toilet facilities at our Droitwich and D1 Gyms locations
• Adjustable treatment chairs and accessible salon stations
• Clear signage and well-lit premises

2.3 Assistance Animals

Registered assistance animals are welcome at all our locations. Please inform us when booking so we can ensure a comfortable environment for you and your assistance animal.

3. Service Accessibility

3.1 Flexible Appointment Options

We offer flexible booking options to accommodate diverse needs:

• Extended appointment times available upon request
• Quiet hours for clients with sensory sensitivities (by arrangement)
• Mobile and home visit services for clients with mobility challenges
• Phone and in-person booking options (in addition to online booking)
• Consultation services to discuss specific accessibility requirements

3.2 Communication Support

We are committed to effective communication:

• Staff trained in clear communication techniques
• Written treatment information available upon request
• Assistance for clients with hearing impairments - please let us know your preferred communication method
• Large print documents available for clients with visual impairments
• Translation services can be arranged with advance notice

3.3 Specialist Support

Our staff are experienced in working with clients with various needs, including those with:

• Mobility impairments
• Visual impairments
• Hearing impairments
• Learning disabilities
• Autism spectrum conditions
• Mental health conditions

Please inform us of any specific requirements when booking, and we will do our best to accommodate your needs.

4. Website Accessibility

4.1 Web Content Accessibility Guidelines (WCAG)

We are working towards WCAG 2.1 Level AA compliance for our website. This includes:

• Clear and consistent navigation structure
• Alternative text for images
• Sufficient color contrast for text readability
• Keyboard-friendly navigation
• Screen reader compatibility
• Resizable text without loss of functionality
• Clear form labels and error messages

4.2 Assistive Technology Compatibility

Our website is designed to work with common assistive technologies, including:

• Screen readers (JAWS, NVDA, VoiceOver)
• Screen magnification software
• Speech recognition software
• Alternative input devices

4.3 Mobile Accessibility

Our website is fully responsive and accessible on mobile devices, with touch-friendly controls and mobile screen reader support.

5. Academy Accessibility

Our training academy is committed to inclusive education:

• Accessible learning materials in various formats
• Reasonable adjustments for students with disabilities
• Accessible classroom facilities
• One-to-one support available
• Extended time for assessments when needed
• Course materials available in advance for preparation

6. Continuous Improvement

Accessibility is an ongoing commitment. We regularly:

• Review and update our accessibility policies and procedures
• Train staff in disability awareness and inclusive service delivery
• Conduct accessibility audits of our facilities and digital platforms
• Seek feedback from clients with disabilities to improve our services
• Invest in accessible equipment and technology
• Stay informed about best practices and legal requirements

7. Known Limitations

We acknowledge that some accessibility challenges remain:

• Our Worcester location has limited ground floor access due to historic building constraints. We are working on solutions and offer mobile services as an alternative.
• Some third-party booking tools may have accessibility limitations. Please contact us directly if you experience difficulties.
• Older content on our website may not meet current accessibility standards. We are systematically updating all content.

If you encounter any accessibility barriers, please let us know so we can address them.

8. Accessibility Feedback

Your feedback helps us improve. If you:

• Encounter accessibility barriers when using our services or website
• Have suggestions for improving accessibility
• Need assistance or reasonable adjustments
• Have questions about our accessibility features

Please don't hesitate to contact us using the details below. We take all feedback seriously and will respond promptly.

9. Legal Framework

Our accessibility commitments align with UK legislation, including:

• Equality Act 2010
• Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018
• Web Content Accessibility Guidelines (WCAG) 2.1

10. Contact Our Accessibility Team

For accessibility inquiries, assistance, or to arrange reasonable adjustments, please contact us: